Shipping and Returns

Shipping:

>>Special shipping arrangement under Covid-19 situation

We strive to provide both standard and expedited shipping options to everyone around the globe.

 

Free Standard Worldwide Shipping for all orders over 800HKD (around 100USD).
Notice: Free shipping is equal to HK post e-express / HK Post Air Mail - Tracking, if you need expedite delivery, choose others.

Standard shipping usually takes 5-10 business days to arrive for countries such as the United States, Singapore, New Zealand, South Korea, United Kingdom, Australia, Canada, and Ireland. Other unlisted countries may require longer transit periods, usually around 10-15 business days.

The suggested days of delivery does not account for public holidays, warehouse processing time, and force majeures such as weather. Normal warehousing processing usually takes 2-3 business days, but can rise to 10-15 business days during sales or holiday season. Please leave a note or email us at help@riotpolewear.com if you require priority processing.

Customers are responsible for the tax & duty from country of residence. If you have special instructions for Customs Declaration, please contact help@riotpolewear.com or leave us a note when completing your order.

If you are on a tight schedule, like having an upcoming performance or photoshoot, or have not ordered from us before, we highly suggest that you pick the expedited shipping options at checkout.

All our shipping options come with tracking.

 

Returns: 

If you wish to return a recently purchased product, kindly mail it back to us within 30 days of receiving it.

The item you're returning should have no evidence of wear - meaning no deodorant marks, makeup stains, any scents, rips or tears, etc., with original packaging and tags. 

Once we receive the package, we will inspect it and send you a store credit code that will never expire for you to shop with. 

Clearance items cannot be returned unless defective.

Customers are responsible for return shipping fees.

To begin the returns process, click here.
*A Google form to be filled, if you cannot access it, please contact help@riotpolewear.com

 

Warranty Claims:

For products that have been worn/washed/or removed from packaging, please fill in your warranty claim here. If you bought your items from one of our partners, we require a copy of your purchase invoice.